The COVID-19 pandemic has had a profound effect on the economy and entangled itself into many facets of our personal and professional lives. Although the full effects are still unknown, the impact on the insurance industry will likely be far reaching.
Necessity is the mother of invention. In the past, such crises have generated a lot of energy that has forced the reshaping of markets and spurred innovation. The crisis has put strengths and weaknesses under a spotlight and may challenge providers to rethink their assumptions and address their points of failure.
Will existing changes in consumer and business expectations be accelerated now that coronavirus has forced people into a digital-only way of life? Could the crisis serve as a call to action for the industry to open the door to innovation (and if so, how will it occur)? What will be the long-term effect on the policyholder experience?
Hear from our expert speakers on how they see the implications and opportunities for the insurance market and gain actionable insights on how companies could provide innovative responses.
Key topics include:
- How can the customer experience be reimagined for a post-COVID world?
- How can insurers develop an innovation mindset?
- Are there new product opportunities arising from the crisis?
Part 1 – Trends driving the future of the customer experience – 20 mins
Part 2 – How insurers can step into the domain of innovation and keep the focus on the customer – 20 mins
Part 3 – In depth discussion of the topics raised – 30 mins
No problem if you are unable to join us live, all registered attendees will be sent a free copy of the webinar.
Speakers
Maria Ferrante-Schepis
President
Maddock Douglas
Maria’s mission is to help leaders shape their own future versus having it shaped for them by outside forces. She brings expertise from over 25 years work in the insurance and financial services industry. In her time at MD, Maria has worked in multiple roles driving client engagement and thought leadership as a speaker and co-author of the Amazon best seller, “Flirting With the Uninterested; Innovating in a Sold Not Bought Category”. In her role as President, her mission is to help leaders in critical industries focused on supporting the health, lifestyle and mental well-being of the public. In 2015, National Underwriter named her one of the 20 Most Creative People in Insurance. Outside of Maddock Douglas, Maria serves on the Board of Directors for Homesteaders Life in Des Moines, Iowa, and on the Board of Advisors for life insurance startup, Jenny Life.
Grahame Cohen
Founder and CEO
Epoq Tech
Grahame is the founder and CEO of Epoq Inc an InsurTech business dedicated to providing innovative products to the global insurance industry.
For over a decade, Grahame has been involved assessing and implementing document automation and web technologies that leverage trends in the insurtech market. He has been instrumental in building relationships with some of the largest banks and insurance companies that now use Epoq’s services for their customers.
Grahame has presented at numerous conferences and seminars and holds a first-class honours degree in Finance from City University (Cass Business School).
Lee Dowgiewicz
President and CEO
Co-operative Insurance Companies
Lee Dowgiewicz is President and CEO Elect at Co-operative Insurance Companies.
Previously Lee was senior vice president for Guy Carpenter where he managed the treaty relationships for a number of mutual insurance companies and oversaw the company’s proprietary regional programs, including the property facultative and umbrella/excess facilities
Lee began his career with the Hartford Insurance Group as a commercial property underwriter. He moved to the agency side of the industry as an account executive, working for Goodwin, Loomis, & Britton, Inc. in Hartford, Conn. He then served as vice president of Litchfield Mutual Fire Insurance Company, which became affiliated with the Patrons Group of Connecticut, where he managed the farm and specialty commercial operations
Clifford Cohen
Business Development Director
Epoq Tech
Clifford is Business Development Director for Epoq Inc. His main responsibility is to grow the business by being a thought leader within digital transformation and providing customer engagement strategies for the P&C insurance market.
Clifford has built strategic partnerships with some of the world’s largest companies, worked as a film producer and successfully developed multiple award-winning K12 educational programs. His experience across a wide range of fields brings a unique outsider’s perspective to the industry.
Submit a question for our panelists
After Maria and Grahame’s presentations we will be having a 30 minute panel discussion with Lee Dowgiewicz to discuss the issues raised. If you have a question for our panel that relates to the webinar topic that you would like to hear discussed simply enter it below.
All entries will be entered into a prize draw for a $200 Amazon voucher.